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The Exotic Persian Customer Care .. Find out about our policies brfore you purchase . Customer Satisfaction is Our Primary Focus, We alreafy have a
Purrfect selection of products available for purchase!!

 Our Online  stores never close ordering available 24/hr 7 days a week

Our Customer Service Department Hours:
Monday thru Saturday-- 8am to 10pm est, Sunday 6pm to 10pm est
 Ways to contact us with questions concerns comments about products or policy
Any of the email addresses listed are the quickest emails for on the spot customer support    
                                     
wackycat44@hotmail.com                                             mailing address:
virginia@theexoticpersian.com                                    The Exotic Persian
eparts@officeliveusers.com                                         c/o Virginia Felekey
                                                                                  782 Drawbridge Drive
By telephone                                                               Conway, South Carolina
(843) 347-9241 (land line)                                            29526
843-503-5382    (cell phonew, text messaging)

Our credit card processor uses 128 bit encryption to protect your most private information
PAYMENT AND ORDER PROCESSING- US dollars only
Domestic orders include the 50 United States, Puerto Rico and the US Virgin Islands,
We accept  Paypal, Visa, Mastercard, Discover, American Express, Money orders and cashiets checks made payable to :The Exotic Persian
Cash on pick up(please preorder so we can have your goods ready depending on the order subtotal your pick up order may be subject to SC sales tax
no delievery charges are added to pick up orders.

Orders are accepted via website,email or by telephone for your safety please remitt a telephone number for email orders we will call you to get your credit
card number or assist yu wilth a payment method. We will call the 50 States and
Canada. 
Canadian and international orders require a Paypal account, We do not accept 
international credit cards at this time, we invoice through paypal


Payment is expected via internet  or telephone at the time of purchase, all orders are processed
packed and shipped once cleared payment is received.

Domestic Shipping guidelines,

Shipping Fees are based on the order destination zipcode 
The Exotic persian uses the listied shipping methods based on total shipping weight with packaging>
USPS- Please  note dimensions of the products also determine the appropriate 
shipping route
first class mail parcel weights 13 ounces and under
priority mail flat rate envelope or small box- based on demensions of the products and the weight must be 4 pounds or less
priority mail,- based on product dimensions and destination zipcode and weight.
media mail- restrictions apply to the type,  Books , book kits and certain papercrafting products fall in this catagory.
Postal Express mail is not guaranteed in our area so we recommend Fedex Expr

Handling Fees are minimal and range from 30cants to $3

Fed Ex Home ground Shipping is used at our descretion and order dependent
Fed Ex Express  additional charges  

Fed Ex claims for Damage contact wackycat44@hotmail.com
within 3 business days of recieving an order, please note ispecific questions will be
required ,
Handling Feesapply
to all products, They are included in the shipping fees and vary
We do not make profit on handling fees they are used to pay for shipping and packing
materials used to send your goods Handling fees range from 30 cents to $3.00
Signature confirmation , Insurence andexpress mail - increased additional charges
PLEASE NOTE THAT SHIPPING FEES ARE BASED UPON WEIGHT AND
DIMENSIONS OF A PRODUCT,YOU MAY PURCHASE A PRODUCT THAT IS
DESCRIBED AS ONE WEIGHT FROM THE MANUFACTURER, THIS WEIGHT DOES
NOT INCLUDE THE ADDITIONAL WEIGHT NECESSARY TO SHIP YOUR PARCELS

International Shipping Policy
Exotic Persian is not responsible for
Customs fees applied to your purchases, We do not know the customs fees they are
Country or destination dependent/
Please note : Do not ask us to mark your shipments as a gift from us, This is illegal
and we do not perform favors for anyone, Nor do we reduce the purchase price of
goods to suite your needs,
If you purchase an item as a gift and have the shipping address in a different area
Your name address, email and telephone number witll be submitted on the customs
form also as the purchaser
The Exotic Persian utilizes the USPS for all international purchases
Guaranteed purchases USPS
Express Mail Only Additional Fees apply
There is a 20 pond parcel limit
Global Priority MailTracking
number provided to customer once the parcel leaves
the United States we are no longer responsible for your purchase or
destination times, there is a 20lb limit per parcel
Global Priority Flat Rate parcels Fees are always based on dimesions and weight of goods.
Flat rate envelopes and small boxes cannot be insured
First Class International ShipmentsParcelof
any kind are not guaranteed or tracked, we
provide a customs form number
, get your parcels scanned in at the local USPS office as proof of mailing
This route cannot be insured. There is a four pound limit on a parcel using this route
PLEASE NOTE THE FOLLOWINGINTERNATIONAL
CUSTOMERSTHE
EXOTIC PERSIAN IS NOT RESPONSIBLE
FOR ANY PRODUCTS SHIPPED ANY ROUTE THAT IS NOT GARANTEED
WE ARE NOT RESPONSIBLE FOR TRANSIT TIMES,
WE CONSIDER PROOF OF MAILING WHEN YOUR GOODS ARE SCANNED IN
AT OUR LOCAL POST OFFICE

APOand DPO
hip these Routes please note the parcel cannot be tracked
once we ship this Route





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